Refund & Cancellation Policy

Our care plans are monthly subscriptions. This page explains how cancellation works and when we refund payments. It forms part of our Terms of Service.

Cancelling your plan

• You can cancel at any time from My account → Subscription, or by emailing jay@wpcomfy.com.
• Cancellation stops future renewals. Your plan stays active until the end of the period you have already paid for.
• There are no cancellation fees and no minimum term.

When we refund

• If we can’t take on your website. If, after reviewing your website, we cannot look after it within the plan you bought, we refund your first payment in full.
• Billing mistakes. If you were charged in error — for example twice for the same period — we refund the incorrect charge.
• Where the law requires it. Nothing in this policy limits your statutory rights.

Otherwise, payments for a billing period that has already started are not refunded, and unused included hours are not refunded or carried over.

Consumers: right of withdrawal

If you buy as a consumer in the EU (or as a sole trader with consumer protection), you may withdraw from the contract within 14 days of purchase without giving a reason, by telling us by email. If you asked us to start the service during those 14 days, we will refund the payment minus a proportionate amount for the service already provided up to the moment you withdrew.

Managed hosting

The managed hosting add-on follows the same rules as your plan. When you cancel, hosting stays active until the end of the paid period, and we will help you move your website to another host.

How refunds are paid

Refunds are returned to the original payment method through Stripe, normally within 14 days of our confirmation. Depending on your bank, it can take a few more days for the money to appear.

Questions

If something isn’t clear, write to jay@wpcomfy.com — we’ll help.

Last updated: 26 September 2026.